Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
6.7
Location
5.7
Service
6.0
Dining
5.3
Guest reviews
5.8/10
based on 9 reviews
3/5
based on 1032 reviews
7.1
7.1/10 based on 3175 reviews
#377 of 490 hotels in Madrid based on Tripadvisor
Mary
United States,
December
2023
5.8/10
I was pleasantly surprised by my stay at the hotel. While the building appeared old and run-down, the staff were very accommodating with airport transport and even moved us to another room when requested. The location near the airport was the only good point, though I recommend avoiding Madrid if possible. The dining experience was hit or miss, with good value for money but limited options. Despite some drawbacks, the convenient location and accommodating service were highlights of the stay.
Rooms
5.0
The rooms required a walk up an outside staircase and had thin walls. The building was old and not really clean, with holes in the towels.
Service
7.0
The staff were very accommodating with airport transport and overall pleasant.
Location
6.0
The location near the airport was convenient but felt like a third world country. If you must stay near the airport, this could be an option.
Dining
6.0
The dining options were good value for money and cheaper to pay at the time than when booking online, but the food was cold at times.
Facilities
5.0
The facilities were average, nothing exceptional or notably bad.
Dick
United States,
September
2023
6.0/10
My stay at the hotel was a mix of good and not-so-good experiences. The rooms were spotlessly clean and well presented, offering a good size and a nice bathroom. However, the service was lacking in some areas, with a not very attentive front desk and unhelpful staff. The location had its ups and downs, being convenient for airport access but surrounded by a chainlink fence. The dining experience was also a letdown, with limited options and subpar quality. Despite some drawbacks, the facilities were decent and functional.
Rooms
8.0
I was impressed by the cleanliness and presentation of the rooms. They were spacious with a good bathroom.
Service
5.0
I found the service to be lacking, especially during check-in and breakfast time.
Location
6.0
While the hotel was close to the airport for an early flight, the surrounding area felt a bit unsafe with chainlink fences.
Dining
5.0
The dining experience was disappointing - limited breakfast options, and the quality didn't match the price.
Facilities
7.0
The facilities were decent overall, meeting basic needs during my stay.
Dave
United States,
September
2023
5.8/10
The hotel was conveniently located not far from the airport, making it a practical choice for an overnight stay. However, the surrounding area was noisy due to its proximity to an interstate in an industrial zone. The rooms, although clean and big enough, had some ventilation issues and noise disturbances from the entrance sliding doors. The dining options were satisfactory but with some setbacks in quality, like vending machine coffee. Overall, it offered decent value for money given the limited facilities and services.
Rooms
7.0
The rooms were big enough, with a good bathroom, and clean. However, there were ventilation problems and noise from the entrance sliding doors.
Service
6.0
The service was polite and helpful with English, but seemed overwhelmed at times due to the busy nature of the hotel and missed details like the hotel's convenience.
Location
5.0
The location was convenient for an overnight stay on the way from Costa del Sol, not far from the airport but situated in a noise-inducing industrial area.
Dining
6.0
The dining options were fine, with good choices, but some setbacks in quality were noted with vending machine coffee.
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